Abigail S.

Ecommerce Customer Support & Product Listing Specialist | Shopify

I’m a Top Rated Ecommerce Virtual Assistant and Customer Support Specialist with solid experience supporting online stores and marketplace businesses. Customer support is one of my strongest areas. I have hands-on experience using Gorgias for Shopify customer support, handling enquiries related to orders, shipping and tracking, returns and refunds, sizing and product questions, missing or incorrect items, order changes, and other customer concerns. I also have extensive experience in product listing and ecommerce administration across different online marketplaces and platforms, including eBay, Walmart, Poshmark, and others. My listing experience covers everything from preparing and creating listings to optimizing titles, writing product descriptions, organizing product information, uploading images, researching products, and maintaining existing listings. Some of the areas I can help with include: • Ecommerce Customer Support • Gorgias Customer Support • Shopify Order Management • Shipping & Tracking Enquiries • Returns & Refunds • Product & Sizing Enquiries • Product Listing & Optimization • Marketplace Listing Management • eBay Listing (US, UK & AU) • Walmart & Poshmark Listing • Product Titles & Descriptions • Product Research • Ecommerce Administration • Data Entry • Dropshipping I’m comfortable learning different ecommerce platforms and adapting to each client’s processes, so my experience isn’t limited to a specific marketplace or listing system. I work independently, pay close attention to details, and understand the importance of both accurate product listings and professional customer service in running a successful ecommerce business. If you need reliable support for customer service, product listings, or day-to-day ecommerce operations, I’d be happy to discuss how I can help.