Deborah W.

Recruitment Manager | Operations Support | Customer Service & Remote Team Management I’m a bilingual Recruitment Manager and Operations Support professional with 12+ years of experience across customer service, recruitment, administrative support, team leadership, and remote operations. My background combines strong people skills with operational organization, allowing me to support businesses efficiently while maintaining excellent communication with clients, candidates, customers, and internal teams. Over the years, I’ve worked in call centers, real estate operations, recruitment management, education, and administrative environments, developing a versatile skill set adaptable to fast-paced remote workplaces. My professional experience includes: • Recruitment management and candidate sourcing • Team leadership and supervision • Operations coordination • HR and onboarding support • Payroll and employee timesheet management • Customer service and client communication • Administrative support and workflow organization • Sales and relationship management • Project coordination and process improvement I currently work as a Recruitment Manager, where I was promoted from Recruitment Specialist into leadership roles due to my initiative, organization, and ability to improve recruitment processes and team performance. My responsibilities include: • Managing recruitment workflows • Monitoring team performance • Maintaining client relationships • Coordinating hiring processes • Supporting operations and internal organization • Assisting with marketing and company presentations I’m experienced with tools and platforms such as: • Microsoft 365 • Google Workspace • Salesforce • Trello • Asana • Freshdesk / Freshworks • Chargebee • ATS platforms including Paylocity, Heartland, and Indeed • Loom and Iorad • CRM and cloud-based systems In addition to recruitment and operations, my extensive customer service background has strengthened my communication, problem-solving, and conflict-resolution skills. I’m fluent in English and Spanish, highly adaptable, detail-oriented, and comfortable managing multiple responsibilities in remote environments. If you’re looking for someone dependable, organized, proactive, and experienced in remote business operations, recruitment, and client support, I’d be happy to contribute to your team.