Hamza D.

Hi there, I'm Hamza, a bilingual (French/English) customer service agent and virtual assistant since 2012. I worked for call centers in Tunisia, Canada and as a freelancer. During my career I had the opportunity to be an agent/officer, team leader , and trainer. I can handle: ✔️ Phone calls: French/English/Inbound/outbound ✔️ Live chat: I used almost all ticketing and live-chat platforms and softwares, but I'm more familiar with Zendesk. ✔️ E-mails . ✔️ Social media: comments, messages, pages and groups monitoring. ✔️ I worked on both Shopify and woo-commerce (WordPress) stores. ✔️ I can make translations of documents, websites, audios, and videos. From English to French From French to English From Arabic to English or French From French or English to Arabic ✔️ I can make transcription of English, French and Arabic records. ✔️ I can work in almost any time zone: PST, CST, EST, CET. These skills and more were the results of a long experience with many companies like Orange Telecom, Bouygues Telecom, RBC Bank, Centre Européen de Formation, and much more. After these years and these experiences i can help grow every project. Best Regards,