Ole Christian P.

Current Role: Customer Success Representative (Full time) WHAT I DO: I assist customers with their queries through Phone/E-mail and Chat. WHO I WORK WITH: I work with a company who sells medical device/products for people who suffers from androgenetic alopecia. WHY IT WORKS: Working in the BPO industry as a Customer Service Representative (3yrs) and Team Leader ((7yrs) for 10 years equipped me with the right skills and attitude towards customers. Making me a perfect fit for this kind of job. WHAT MAKES ME DIFFERENT: I’m an experienced Customer Service Manager with background in Process Improvement makes me a perfect candidate for Teams/Companies who needs people who can contribute right away. ========================================================================= Success Manager (Part-time) WHAT I DO: Linkedin Lead Generation - I help clients connect to the right people in Linkedin according to their target audience by making me manage their Linkedin Connection Requests and track the progress. WHO I WORK WITH: I partner with people who are open networkers and people who are looking for LEADS to sell their products and services. WHY IT WORKS: When you partner with a Linkedin expert like me, you get the most efficient, effective and affordable Lead Generation that the market is looking for right now. WHAT MAKES ME DIFFERENT: I’m an experienced Process Improvement Manager in the BPO industry. I am a good strategist and an excellent decision maker that always provide 110% effort in all the tasks I do. HOW IT WORKS: We start by disucssing your products/services. We then create a search parameter according to your needs. We optimize your Linkedin profile that fits need your personality and needs. We send connection requests and once we get a lead, I’ll guide you through the process of nurturing that business relationship with your prospect and then make some discovery calls to increase the chance of closing a deal with your prospect. Skills and Experiences - Process Improvement Champion creating process and action plan implemented in the production floor to improve performance of the program. - Customer Service Champion - Focused on developing and creating action plan that would help the program's metric in terms of Customer Satisfaction. - Worked as a Supervisor who handles a team of 16 Customer Service Representatives for a prepaid telecommunication in the USA. - 7 years of experience in handling and developing a team of representatives to maximize their productivity and potentials both personal and professionally. - Expert in managing behaviors using a closed-loop process that translates to results. - Expert in data analyzing and creating action plan. - Expert in process improvement.