Hannah Joy Y.
Customer Service Specialist/Virtual Assistant
I'm a senior customer service specialist with about 11 years of industry experience able to offer the following solutions: ✔️ EMAIL HANDLING (Zendesk plus other email software), Zoho Mail, Microsoft Outlook ✔️ ORDER PROCESSING/LOGISTICS (Shopify, Oberlo, Aliexpress, DSers, WordPress, CJ Dropshipping, and other e-commerce platforms); ✔️ SOCIAL MEDIA MODERATION (Reply to customers' inquiries and delete bad comments on social media platforms like Facebook, Instagram, etc.) ✔️ PRODUCT RESEARCH (Search trending products to sell) ✔️ PRODUCT LISTING (Add products to the Shopify store and make good product descriptions, delete and edit variants) ✔️ PAYPAL AND STRIPE DISPUTES (Manage and negotiate customers with their disputes) ✔️ RETURN AND EXCHANGE (Communicate with customers and suppliers regarding defective or missing products) ✔️ BASIC PHOTO EDITING (Canva and Adobe Photoshop) ✔️ ADMINISTRATIVE WORK (Kajabi, MemberMouse, Vimeo, ZOOM, Google Workspace, Microsoft Office, Thrivecart, Skool) ✔️ MANAGE SCHEDULES (Calendly) ✔️ TRANSCRIPTION (Transcribe videos and audio) Express Scribe 💪 Reliable Service 💪 I am committed to providing reliable service. I work with a desktop unit and have a backup laptop. I maintain two accounts with the biggest Internet service providers in the Philippines and have a gasoline-powered generator so I can work during unexpected Internet and power outages. 🤝 Long-term Work 🤝 I am here to stay for good in UpWork. While I welcome any work that may come my way, I really value working for clients who want to forge long-term business relationships. 🙂 Excellent Customer Service 🙂 I am confident that I'm superb at providing excellent customer service. I always make sure to resolve customer issues and complaints promptly and satisfactorily, ensuring customer satisfaction. I'm organized and good at multitasking. I am a team player and a fast learner so you can count on me for new and challenging tasks. I am looking forward to working with you!