KRIS L.

I have more than 8 years of experience in a Business Process Outsourcing company. During my first 4 years, I was a debt collector and the rest of my experience was an IT Service Desk Analyst. My skills include handling inbound and outbound calls and provide resolution and satisfaction to customers offshore, which were all US-based clients. It also includes handling tickets in a timely manner, troubleshooting hardware, software application, and network. Our platform also supports chat, email and doing a remote connection to end user's computer for further assistance. INDUSTRY EXPERTISE • Very good technical background and keen to details • Very good communication skills and explicitly provide excellent customer service • Work efficiently and provide outcomes ahead of time • Handle tickets in a timely manner • Critical thinking and logical in terms of troubleshooting