Tithes L.
Customer Service Expert l Virtual Assistant | WFM | Team Management
With over a decade in customer service and a strong background in team leadership, escalations, and data reporting, I bring calm, clarity, and solutions to every inbox. I’ve supported global brands via email, chat, and phone, resolving complex issues and turning unhappy customers into loyal ones. Whether it's using Zendesk, HubSpot, Talkdesk, Shopify, WooCommerce, or Google Workspace, I work fast, stay organized, and always aim for top-tier service. I’ve also led teams, analyzed reports, and handled fraud investigations—so I understand the big picture as well as the day-to-day. Let’s connect and make your support team stronger, smarter, and more efficient.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $18k
Billed in all: $54,971$55k
$3.6k in the last 6 months
Across 6 contracts
Earnings, last 30 days
Skill rankings: Top 1% in Virtual Assistance
Ranked by MRR among everyone on Upwork with the skill.
- #19Answered Ticket446 freelancers · 🇵🇭 #12Top 4%🇵🇭#12 of 250
- #32Inbound Inquiry1,295 freelancers · 🇵🇭 #11Top 2%🇵🇭#11 of 784
- #32Report590 freelancers · 🇵🇭 #7Top 5%🇵🇭#7 of 119
- #48Product Knowledge2,128 freelancers · 🇵🇭 #19Top 2%🇵🇭#19 of 1,267
- #105Analytics2,087 freelancers · 🇵🇭 #4Top 5%🇵🇭#4 of 195
- #116Customer Satisfaction3,986 freelancers · 🇵🇭 #47Top 3%🇵🇭#47 of 1,816
- #128Google Workspace6,041 freelancers · 🇵🇭 #24Top 2%🇵🇭#24 of 2,187
- #147Team Management3,136 freelancers · 🇵🇭 #22Top 5%🇵🇭#22 of 849