Tithes L.

Customer Service Expert l Virtual Assistant | WFM | Team Management

With over a decade in customer service and a strong background in team leadership, escalations, and data reporting, I bring calm, clarity, and solutions to every inbox. I’ve supported global brands via email, chat, and phone, resolving complex issues and turning unhappy customers into loyal ones. Whether it's using Zendesk, HubSpot, Talkdesk, Shopify, WooCommerce, or Google Workspace, I work fast, stay organized, and always aim for top-tier service. I’ve also led teams, analyzed reports, and handled fraud investigations—so I understand the big picture as well as the day-to-day. Let’s connect and make your support team stronger, smarter, and more efficient.