Adelyn E.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

Why Hire Me? As a Top Rated Plus Freelancer with a 100% Job Success Score, I deliver exceptional customer support through email, live chat, and phone backed by 10+ years of experience helping e-commerce businesses succeed. I'm a professional and reliable Customer Support Representative with over 10 years of experience supporting Shopify, Etsy, eBay, and other e-commerce businesses. As a Customer Service Manager, I have successfully managed customer support operations while maintaining high customer satisfaction. My expertise includes: • Email, live chat, and phone support • Order processing, refunds, returns, and exchanges • Handling customer inquiries with empathy and professionalism • Managing customer records and follow-up tasks • Following SOPs and improving support processes • Supporting teams and delivering excellent customer experiences I am detail-oriented, proactive, and committed to providing outstanding customer service while helping businesses build lasting customer relationships.