Maria Karla Paulette O.

I bring with me over ten years of experience in customer service across diverse industries - finance, real estate, law, and e-commerce - along with my background as a former English Proficiency Trainer, which provides a solid foundation for ensuring excellent customer interactions through multiple channels. I have experience in the following: 1. Customer service voice support 2. Sales: up-selling and cross-selling 3. Email support 4. Chat support 5. Ticket management on Zendesk and Freshdesk 6. Account management on Amazon Seller Central and Shopify 7. Order management on Amazon Seller Central and Shopify 8. Creating relevant and effective response templates 9. Collection of data, report generation, and presentation 10. Creation and implementation of action plans for a team of 10 people 11. Onboarding and training new hires 12. Creating effective SOP documents and basic training manuals I am quick to learn and can work independently and collaboratively.