Elvira R.

E-commerce Customer Service Expert / Virtual Assistant

Thank you for checking my profile. You can call me Rai. I have worked for different clients as a freelance Customer Service Agent. I have 12 years of BPO experience here in the Philippines. I have experience working as a customer service analyst, billing analyst, master data analyst, reporting analyst, and as a team leader. I have worked with different clients from all over the world (Asia, America, Europe, the Middle East, and Africa). I have also worked for clients from different industries; a UK water utility company, a global oil and gas company, an Australian bank, UK-based telecom company. Technical Skills: E-commerce - Shopify - Amazon - eBay - Magento 2 - Paypal - ShipBob - Shipstation Customer Service - Zendesk - Reamaze - Intercom - Helpscout - Slack - JIRA - Asana General - Advanced Microsoft Excel - Canva - G Suite - JD Edwards - SAP - Billing Functional Skills: E-commerce Customer Support - Provides email customer support - Provides chat support - Order management (updating, cancellation, returns, reshipment, and refunds) - Payment review - Conducted process training for new hires - Collaborates with team members for process improvement and peer review Data Entry - Excel reporting and visualization - Dashboard creation - Powerpoint presentation creation - Resume creation Project Management - Metrics monitoring - SLA and KPI identification and alignment - Contract management