Kevin Mac L.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

I help automotive parts retailers answer customer questions, verify parts compatibility, and resolve order and delivery issues so customers can purchase with confidence. I have hands-on experience supporting Run Auto Parts, an Australian online retailer specializing in aftermarket parts for European vehicles, including Volkswagen, Audi, BMW, and Mercedes-Benz. I handled approximately 40–50 customer tickets per day through email and live chat. I verified parts compatibility using VINs and registration numbers, cross-referencing OEM information through Parts24, Partsouq, and TecDoc. I used Freshdesk to manage support tickets, Linnworks to process and modify orders, Magento to handle refunds and store credits, and ShipStation to create shipping and return labels. I also managed returns and exchanges within company policy, tracked shipments, and contacted carriers to resolve lost or damaged parcel issues. During inbound sales conversations, I helped customers find suitable parts and recommended complementary products or parts kits when relevant. If you need someone to handle automotive parts inquiries, check vehicle fitment, manage e-commerce orders, or resolve shipping and return issues, I can help.