Yzza Sharine P.

Need someone who can handle customer support while also understanding what happens behind the scenes with orders, inventory, fulfillment, and logistics? That’s where my experience fits. I have several years of experience supporting e-commerce businesses through customer service, Shopify operations, logistics, fulfillment, and day-to-day operational coordination. I’ve worked with brands serving customers across the US, UK, Australia, and Canada. My responsibilities have included: - Shopify order, product, inventory, and website management - Email and chat customer support - Returns, refunds, replacements, and order issues - Logistics and warehouse coordination - Monitoring aging and delayed orders - Inventory and stock discrepancy management - Product listings and website content updates - Customer escalations and issue resolution - SOP and workflow development - KPI and operational reporting - Cross-functional coordination I’m experienced with Shopify, Zendesk, Gorgias, ShipHero, ShipMonk, Google Workspace/Sheets, Slack, and AI productivity tools. One of my strengths is being able to look beyond the immediate task. If an order is delayed, for example, I don’t just send an update, instead I look into what caused the delay, coordinate with the appropriate team, and follow through until there is a resolution. I’m organized, dependable, comfortable learning new systems, and able to work independently without needing constant supervision. If you need someone who understands both customers and e-commerce operations, I’d be happy to discuss how I can support your business.