Julius D.

My strength is the ability to take on challenges. It keeps my mind stimulated and I do not lean towards repetitive skills. I am always proactive at what I do and that keeps my mind simulated and focused. The achievements/contributions that I had in my current position as a Transaction processing Team Leader are: - Forbearance Certified - School deferment Certified - Other Deferment Certified - Clearing house Certified - Single sub Pay Reap Certified - Dual Sub Pay Reap Certified - I innovated a calculator that we are using for transaction audit and for Processing deferments - innovated a Forbearance Calculator - I developed one of my agents to become a team coach Received several certificates due to performance. - Promoted as Team Leader in September 2011 - Promoted as Quality Assurance Specialist in October 2013 - Team Coach of the year 2012 - PATS U awardee January 2013 Management/Leadership Training: - Harvard Stepping Up to Management Program - Xerox Code of Business Conduct 2013 - Performance Coaching - Discipline 101 – HR training - Excellence in the Workplace for the New Leader Technical Proficiency Software: Corel Draw, Corel Photo Paint, MS Office (Word, Access, Powerpoint, Excel), Adobe Photoshop, Photo Impact, Flash Professionals, Adobe Acrobat, Namo Web Editor, Dream weaver, Page Maker 3 years of BPO Team Leader experience Disciplined approach to account development and time management Interpersonal Savvy, Superior Teamwork, Communication Skills and Flexibility PC Literacy, Microsoft Office Strong analytical skills Initiative and Follow-up, Judgment and Problem Solving Skills Organizational agility/getting things done through others Demonstrated ability to handle multiple tasks and assignments simultaneously I took up BSECE at Notre Dame of Dadiangas University.