Priscilla R.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

High-performing Customer Experience veteran with over 17 years of experience resolving complex, multi-channel technical and billing escalations across phone, email, and live chat. Highly proficient in Zendesk, Intercom, and Slack, specializing in end-user technical troubleshooting, root-cause log analysis, and CRM data integrity. Completely autonomous, deadline-driven, and natively aligned with North American business hours (EST). Core Capabilities: • Account & Profile Auditing: Resolving CRM data and system access mismatches. • Billing Reconciliation: Auditing payment gateways to fix subscription sync errors. • Technical Troubleshooting: Managing software configurations and ticket lifecycles. • Bug Documentation: Replicating glitches and escalating clean technical logs to engineers.