Racel Sarah S.

I bring over a decade of experience in the Business Process Outsourcing (BPO) industry, having worked with two of the Philippines’ leading BPO companies. This tenure reflects my strong commitment, reliability, and consistent delivery of high-quality results. I approach every role with professionalism, dedication, and a strong work ethic, believing that a positive attitude is key to building trust and long-term client relationships. My background spans both Customer Service and Sales across multiple industries. I have supported e-commerce businesses through live chat and email, handled inbound and outbound sales for a U.S.-based financial company, and managed cold calling campaigns for Australian telecommunications and energy providers. Additionally, I have been part of a Sales Delivery Team, where I oversaw order management and sales verification while coordinating with cross-functional teams to ensure a seamless customer experience. I am detail-oriented, self-motivated, and highly adaptable, with a strong ability to learn quickly and take on new challenges. I take pride in continuously improving my skills and delivering results that exceed expectations. Core Expertise: • Appointment Setting & B2B Sales • Customer Service (Email, Chat, Phone) • Data Entry & CRM Management • Order Processing & Sales Support • Lead Generation & Cold Calling I am committed to providing dependable, high-quality support and contributing to the success and growth of every client I work with.