Kaiyum A.

I’m an E-commerce Operations Manager with 8 years of hands-on experience supporting U.S.-based e-commerce operations, particularly in the **window screen, screen door, and home-improvement/building-material industry. I help businesses keep their operations organized, orders moving, customers supported, and day-to-day tasks handled accurately with minimal supervision. My core experience includes: * E-commerce order processing and fulfillment coordination * Purchasing, purchase orders, vendor communication and follow-up * Customer service through email and phone * Shipment tracking, delivery issues and carrier claims * Inventory and production tracking * Product and order-related customer support * Excel/Google Sheets reporting and data management * Administrative and operational support * WordPress website updates and content management * SEO research and optimization using Ahrefs and Semrush * Google Business Profile and basic social media management * Accounting and general back-office support My industry experience includes working with window screens, screen doors, manual garage screens, window coverings, and related home-improvement products. This gives me practical familiarity with product specifications, measurements, customer questions, order processing, production, purchasing, and fulfillment workflows. I’m comfortable working independently, communicating with customers and vendors, following established processes, identifying problems, and keeping tasks moving without constant supervision. If you need someone who can take ownership of e-commerce operations, purchasing, customer support, and administrative workflows, I can be a reliable extension of your team.