Paulo D.

Hi! I’m Paulo! An eCommerce & Customer Support Specialist with 7 years of customer service experience and 3 years of hands-on Shopify operations experience. I help eCommerce businesses save time, improve customer satisfaction, and keep daily operations running smoothly. I can take ownership of customer support, Shopify management, order processing, shipping, inventory, and administrative tasks so you can focus on growing your business. ✅ What I Can Handle Customer Support via Email, Chat, Phone & Helpdesks Shopify Store & Product Management Order Processing, Refunds & Exchanges Shipping & Inventory Management Dealer & Supplier Coordination Executive & Administrative Assistance Inbox & Calendar Management Social Media & Website Management Product & Market Research General eCommerce Operations 🛠 Tools Shopify | Gorgias | ShipStation | Sumtracker | Kickflip | Stocky | Google Workspace | Slack | Asana | Trello | Monday . com | Aircall | Grasshopper | Klaviyo | Mailchimp | Canva | WordPress | WooCommerce 🌟 Why Work With Me? 7+ years of customer service experience Reliable, organized, and detail-oriented Strong customer-first mindset Quick to learn new tools and processes Comfortable working independently Focused on solving problems, not just completing tasks If you need someone who can take ownership, communicate clearly, and become a reliable part of your team, I’d be happy to help. 👉 Send me a message and let’s discuss how I can support your business.