Rene T.

With over 14 years of experience in Sales and Customer Service, I am confident in my ability to deliver exceptional support and help your customers feel valued and well taken care of. My freelance journey started on Upwork in 2014. Since then, I’ve dedicated over 18,000 hours to my clients and earned more than $100,000. Becoming a Top-Rated freelancer didn’t happen overnight, it took consistent effort, professionalism, and a strong commitment to delivering results. Now, I’m taking the next step by transitioning from individual freelancer to agency founder. My goal is to share the skills and insights I’ve gained over the years and help others succeed in the freelance space. I specialise in cold calling and telemarketing within the Australian market, with strong experience in appointment setting and closing. I provide professional phone , chat, and email support, handle inbound and outbound sales, take and process orders via phone and web-based systems, manage order tracking and drop shipping coordination, prepare accurate quotations, generate and qualify leads, and conduct detailed market research and data management. Tools & Platforms: Salesforce, HubSpot, Pipedrive, GoHighLevel, Zendesk, Freshdesk, Airtable, CloudTalk, Aircall, JustCall, RingCentral, X-Lite, Zoom, Slack, Skype, Trello, Google Sheets, Timely, DocuSign, and various other CRM, sales engagement, customer support, and productivity platforms. I believe in building long-term relationships by going beyond expectations and consistently delivering quality work. When my clients succeed, I consider that my success too. I’m always open to long-term opportunities and partnerships that are built on trust, results, and mutual growth. I am a reliable person and I assure you that the versatility of my work will serve as a great asset to your company. Cheers to our success!