Raisa Cecilia C.

I’m a detail-oriented Virtual Assistant with 10 years of professional experience in banking, customer support, quality assurance, operations and administrative support, plus 4+ years of remote freelance experience. I help businesses stay organized, keep their data accurate and handle day-to-day administrative tasks efficiently. My experience includes: Administrative and virtual assistance Data entry and database management Microsoft Excel and Google Sheets Data cleaning, reporting, and documentation Internet research and information gathering Email and customer support Quality assurance and process review Compliance and document review Case and task tracking File and records management In my previous roles with Citibank and Sutherland Global Services, I handled sensitive information, reviewed accounts and documentation, performed quality audits, supported operations, and worked within strict procedures and deadlines. As a freelance DMCA Enforcement Officer and Anti-Piracy Specialist, I independently managed online investigations, monitored cases, maintained detailed records, communicated with clients and handled confidential information remotely. I’m proficient in Microsoft Office, Excel, Google Workspace, Canva and ChatGPT, and I’m comfortable learning new systems and workflows quickly. My approach is simple: accurate work, clear communication, reliable follow-through and taking ownership of every task. If you need someone dependable who can help keep your operations organized and running smoothly, I’d be happy to work with you.