Colin V.

| Customer Success | Business Analyst | Operation Manager | VA | ERP

Throughout my career, I have worked directly with multicultural clients and corporate teams to deliver exceptional customer service in fast-paced environments and analyzed financial statements, business processes, and documentation. I bring a strong combination of Business and financial analysis skills and people-first communication, making complex processes run smoothly while maintaining strong client relationships. A very adaptable person; fully equipped for remote work and Hydrid. I bring versatility and professionalism across: ✓ Customer Success and Operations Management with 95% excellence. ✓ Business Process Analyst. ✓ C1 Bilingual Client Service & Support (Spanish | English). ✓ Budget Controller with accuracy and efficiency (-5/+5). ✓ Project administration processes. During my professional experience, I learned valuable skills to perform and improve my roles. ✓ Microsoft Excel (VLOOKUP, SUMIF, Pivot Tables, Financial Reporting) - Power BI. ✓ Google Workspace (Docs, Sheets, Drive, Gmail, Calendar) - Microsoft Teams - Zoom. ✓ Methodologies such as Process Optimization, Agile/Scrum, Continuous Improvement, ✓ B2B/B2C SLA Compliance and SaaS. Whether supporting a finance team, managing customer accounts, or ensuring smooth office operations. I am adaptable, detail-oriented, and committed to delivering results with reliability and care. Let's connect if you're looking for a bilingual finance and operations professional who can manage client accounts, analyze budgets, streamline processes, and support your team from anywhere.