Jennifer M.

Hello! I have over 10 years in Customer Service experience. This includes Phone, Email, Chat and face to face support. I am versed in multiple social media platforms such as, Facebook, Twitter, LinkedIn, Youtube, Instagram, Medium, etc. Post to multiple outlets, purchase ads and target audiences using SEO and other methods. Procure shareable content to post on different social media outlets. Acquired organic followers on all platforms, including email signups. Responsible for creating email marketing / newsletter campaigns in Infusionsoft and Mailchimp. Update websites in Wordpress and Squarespace. Much of my experience has been dedicated to CSAT transactions, turning detractors of a company into advocates for companies and products. This includes gifting and upselling services to the wants and needs of the customer. Because of my background, I have also worked in Quality Assurance for Call Center Support. I have training in NICE call systems, grading calls and creating coaching packets for agent training. My customer support background has had a broad range in retail, sales and technical support. I have the ability to gather data for Client use, either agent or customer based. Gathering data and promotion of products on social media, such as Facebook and Twitter, is also of interest to me. Thank you for taking the time to view my profile, and I hope to be working for you soon.