Eddy A.

I am an experienced E-commerce Customer Support Specialist with 10 years of experience in customer service and online retail. Over the years, I have worked with several e-commerce brands, including Celyana, Cozily, Eliana, and Chouette Boutique, handling day-to-day customer support and helping customers throughout their entire order experience. My main responsibilities include: * Responding to customer emails and messages * Following up on orders and shipments * Handling delayed, missing, or late deliveries * Processing refund and cancellation requests * Managing product returns and withdrawal requests * Proposing partial refunds when appropriate * Answering product-related questions * Providing information about shipping and delivery times * Responding to Shopify messages * Handling customer requests via WhatsApp * Following up with customers until their issues are resolved * Moderating Facebook pages and responding to comments and private messages I have experience working with Shopify, Gorgias, Reamaze, and Repline, as well as WhatsApp and Facebook. I am rigorous, organized, responsive, and attentive to detail. I always try to understand the customer’s situation and provide a clear and appropriate response while following the company’s policies. I can provide customer support in French, English, Italian, and German, which allows me to assist customers from different markets and communicate with them in their preferred language. I am comfortable working independently, managing a high volume of requests, and adapting to different e-commerce businesses, products, and customer service processes.