Ajelyn C.

Virtual Assistant | Operations & Project Coordinator | QA Lead | Admin

Hi! I’m AJ, a highly organized Virtual Assistant and Operations Specialist with 10+ years of experience supporting businesses, executives, and cross-functional teams. I help clients streamline operations, manage projects, and stay organized so they can focus on growing their business. 💼 What I Can Help You With: ✔ Virtual Assistant & Executive Support – Manage emails, appointments, calendars, and scheduling (Acuity, Google Calendar). ✔ Project Management & Coordination – Plan, track, and execute projects with timely delivery. ✔ Data Entry, Reporting & Analysis – Advanced Excel & Google Sheets for insights and dashboards. ✔ Process Improvement & Workflow Optimization – Streamline operations, implement SOPs, and boost productivity. ✔ QA Testing & Quality Assurance – Lead QA initiatives, audit processes, and escalate issues when needed. ✔ AI Data Collection & Annotation – Collect, label, and validate text, image, audio, and video datasets. ✔ Content Moderation & Data Verification – Review and clean datasets for accuracy and consistency. ✔ NLP & Machine Learning Support – Assist with intent categorization, annotation, and AI model feedback. ✔ Search Engine Evaluation & Internet Research – Analyze search results, assess content, and provide insights. ✔ Customer Support – Email, chat, and phone support professionally. ✔ Real Estate & Airbnb Assistance – Transaction coordination, listings management, guest communication. ✔ Financial & Administrative Operations – Invoicing, billing, budget tracking, payroll, and documentation. ✔ Client Onboarding & Process Setup – End-to-end intake, service agreements, and workflow implementation. 🧠 What Sets Me Apart: • Experienced QA Lead & Senior Business Analyst • Operations, analytics, and reporting expertise • Detail-oriented with excellent problem-solving skills • Able to handle multiple priorities with minimal supervision • Clear and professional communication with clients and teams • Experience with international clients and fast-paced environments • B1 Spanish, working toward full multilingual proficiency 🌍 Language Skills: • English – Advanced (C1) • Spanish – Intermediate (B2) 🛠️ Tools I Use: Salesforce | Asana | Excel | Google Workspace | Acuity | Instagantt | MS Visio | Canva | Dialpad | RingCentral | OpenPhone 🎙️ Additional Skill: Voice Over Artist / Voice Actress – IVR, real estate listings, content 🚀 Let’s Work Together Looking for a reliable VA, Project Coordinator, or Operations Specialist? Send me a message—I’m ready to help you grow and stay organized.