Mostafa T.

Customer Service Team Manager, Virtual Assistant

Results-driven customer service and quality assurance professional with over 16 years of experience in customer support, team leadership, and operational excellence. Throughout my career, I have consistently focused on delivering exceptional customer experiences, improving team performance, and maintaining high service quality standards. I bring extensive experience in customer service operations, including 4 years in leadership roles as a Customer Service Supervisor/Team Manager, where I managed teams, coached agents, monitored performance, and helped drive customer satisfaction and operational success. In addition, I have worked with Upwork for 8 years as a QA Analyst, specializing in quality assurance, performance evaluations, process improvement, customer experience analysis, and providing actionable feedback to support service excellence. My previous leadership experience includes working with Sutherland Global Services on the AT&T account, as well as The Book Depository, an Amazon company, where I served as a Supervisor/Team Manager. I am a graduate of Alexandria University, Faculty of Commerce, Accounting Major. I am known for being dependable, detail-oriented, adaptable, and highly committed to delivering professional support experiences while helping businesses maintain outstanding customer satisfaction and service quality.