Naim J.

IT Tech Support | Help Desk Support Specialist | HubSpot Automation |

I am a US-based freelancer who has worked with 30+ clients and did 15,000+ hours on Upwork, bringing over 7 years of dedicated experience in technical and customer support. Certified by both Google (Tech Support Specialist) and Upwork (Customer Support Specialist), I specialize in resolving complex issues efficiently while ensuring a positive customer experience. I have hands-on expertise with ticketing systems and tools such as ConnectWise, Zendesk, Intranet, SolarWinds, Zoho, HubSpot, Cisco WebEx, Slack, Zoom, Microsoft 365, and OnePhone, enabling me to support clients across diverse environments.