Muhammad Omar F.

Hi, I'm Muhammad Omar Farooq — a dedicated and detail-oriented Technical Support Specialist with over 5 years of hands-on experience supporting SaaS products, WordPress plugins, and custom websites. I specialize in delivering high-quality customer support, resolving technical issues efficiently, and ensuring a smooth user experience for clients around the globe. I currently work with AffiliateWP & WPForms (Awesome Motive Inc.), where I provide frontline and tier-2 technical support, handle plugin bugs, submit detailed GitHub reports, and create tutorials to empower users. Previously, I spent five years at Elegant Themes, offering live chat support for the popular Divi Theme, solving CSS and jQuery issues, testing bugs, and helping users build beautiful WordPress sites. What I Bring to the Table: ✅ Expertise in WordPress, WooCommerce, CSS, jQuery, and plugin troubleshooting ✅ Experience with tools like HelpScout, Intercom, GitHub, Asana, Trello, Notion, and Slack ✅ Ability to handle multiple conversations with accuracy and empathy ✅ Strong communication skills to explain complex tech issues in simple terms ✅ Proven track record of maintaining high customer satisfaction and retention I'm passionate about helping users succeed by solving their problems quickly and clearly. Whether you need reliable technical support, website optimization, or bug testing — I'm here to help you deliver a better experience to your users. Let’s connect and build something great together!