Raizza Marie L.

Hi! I’m Rai, a Virtual Assistant specializing in Customer Support, eCommerce Operations, and Bookkeeping Support. Since 2014, I’ve been helping businesses provide reliable support and keep their daily operations organized, including six years of experience supporting an eCommerce business. I focus on delivering clear, timely, and helpful communication, ensuring customers feel heard while helping businesses maintain smooth operations. I have hands-on experience with email and chat support, Shopify order management, refunds and replacements, sales reporting, credit card statement reconciliation support, expense documentation, and payroll administration. I’m comfortable working with tools such as Zendesk, Gorgias, Shopify, and QuickBooks, and I understand the importance of accuracy, organization, and thoughtful communication in supporting both customers and business operations. Customer Support * Email and chat support * Handling customer inquiries, product questions, and concerns * Order tracking and delivery updates * Processing refunds, replacements, and order-related issues * Assisting customers with order modifications and delivery concerns * Inbox management and organized ticket handling * Providing professional and empathetic responses * Following up on unresolved customer concerns eCommerce Operations * Shopify order processing and order management * Monitoring transactions and updating order information * Assisting with product listings and store updates * Coordinating with suppliers and tracking shipments * Preparing sales reports and maintaining spreadsheets Bookkeeping & Financial Administration * Preparing and maintaining sales reports * Reviewing credit card statements and verifying transactions * Matching credit card transactions with corresponding invoices * Organizing expense receipts and supporting documentation * Converting credit card statements into CSV format * Compiling credit card statements and supporting invoices into a single PDF report for CEO review * Payroll management and administrative support * Basic QuickBooks tasks and financial record management Administrative Support * Inbox and calendar management * Data entry and spreadsheet management * Document organization and recordkeeping * Task coordination and workflow organization Tools & Platforms Zendesk, Gorgias, Shopify, QuickBooks, Google Workspace, Microsoft 365, Slack, Notion, Trello, Monday(dot)com, and Canva. Outside of work, I enjoy crocheting. The patience and attention to detail my hobby requires also reflect in the way I approach my work. If you’re looking for a reliable Virtual Assistant who can help manage customer communication, support your eCommerce operations, or assist with bookkeeping and financial administration, I’d be happy to connect!