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Annalyn C.

Annalyn C.

Customer Care/Email/Chat Support/Appointment Setter

With 8 years of experience as a Customer Support Specialist in the fashion retail industry, I help businesses deliver the kind of service that keeps customers coming back. I specialize in live chat and email support, utilizing platforms such as Zendesk, Gorgias, and Shopify to efficiently manage customer inquiries, track shipments, and assist with returns or exchanges with ease. I understand that every interaction matters, and I’m skilled at providing clear, friendly, and brand-aligned communication. From answering sizing questions to navigating product catalogs and inventory systems, I make sure customers feel heard and supported every step of the way. If you’re looking for someone who can represent your brand with professionalism, solve problems efficiently, and create positive customer experiences, I’d be delighted to help.

🇵🇭Cavite City, Philippines$9/hr40% JSS5.00 (1)Since Jul 2014

Earnings and projects

MRR
$1.9k

Last 6 months ÷ 6

World#24,933 / 412k
🇵🇭Country#3,055 / 56.3k
Revenue, last 30 days
$1.7k

Last 6 months: $11k

World#24,873 / 412k
🇵🇭Country#3,476 / 56.3k
Total earnings
$76k

Billed in all: $80k

World#52,037 / 412k
🇵🇭Country#7,479 / 56.3k
Per project
$19k

$5.6k in the last 6 months

World#6,406 / 412k
🇵🇭Country#1,262 / 56.3k
Projects, last 6 months
2
0% fixed100% hourly
World#88,918 / 412k
🇵🇭Country#8,168 / 56.3k
Projects in all
4

Across 6 contracts

0% fixed100% hourly
World#283,741 / 412k
🇵🇭Country#28,379 / 56.3k

Earnings, last 30 days

$79.5k+$1.7k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$77k$78k$79k$80kOct 8Oct 23Nov 7

Skill rankings: Top 4% in Data Entry

Ranked by MRR among everyone on Upwork with the skill.

  1. #165Gorgias1,588 freelancers · 🇵🇭 #94Top 10%
  2. #166Communication Etiquette1,807 freelancers · 🇵🇭 #81Top 9%
  3. #171Product Knowledge2,128 freelancers · 🇵🇭 #89Top 8%
  4. #226Order Tracking2,668 freelancers · 🇵🇭 #152Top 8%
  5. #557Zendesk5,908 freelancers · 🇵🇭 #283Top 9%
  6. #913Email Communication14,123 freelancers · 🇵🇭 #467Top 6%
  7. #1,068Email Support14,954 freelancers · 🇵🇭 #607Top 7%
  8. #1,439Customer Support20,101 freelancers · 🇵🇭 #654Top 7%