Annalyn C.
Customer Care/Email/Chat Support/Appointment Setter
With 8 years of experience as a Customer Support Specialist in the fashion retail industry, I help businesses deliver the kind of service that keeps customers coming back. I specialize in live chat and email support, utilizing platforms such as Zendesk, Gorgias, and Shopify to efficiently manage customer inquiries, track shipments, and assist with returns or exchanges with ease. I understand that every interaction matters, and I’m skilled at providing clear, friendly, and brand-aligned communication. From answering sizing questions to navigating product catalogs and inventory systems, I make sure customers feel heard and supported every step of the way. If you’re looking for someone who can represent your brand with professionalism, solve problems efficiently, and create positive customer experiences, I’d be delighted to help.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $11k
Billed in all: $79,526$80k
$5.6k in the last 6 months
Across 6 contracts
Earnings, last 30 days
Skill rankings: Top 4% in Data Entry
Ranked by MRR among everyone on Upwork with the skill.
- #165Gorgias1,588 freelancers · 🇵🇭 #94Top 10%🇵🇭#94 of 895
- #166Communication Etiquette1,807 freelancers · 🇵🇭 #81Top 9%🇵🇭#81 of 1,003
- #171Product Knowledge2,128 freelancers · 🇵🇭 #89Top 8%🇵🇭#89 of 1,267
- #226Order Tracking2,668 freelancers · 🇵🇭 #152Top 8%🇵🇭#152 of 1,731
- #557Zendesk5,908 freelancers · 🇵🇭 #283Top 9%🇵🇭#283 of 2,921
- #913Email Communication14,123 freelancers · 🇵🇭 #467Top 6%🇵🇭#467 of 6,862
- #1,068Email Support14,954 freelancers · 🇵🇭 #607Top 7%🇵🇭#607 of 8,734
- #1,439Customer Support20,101 freelancers · 🇵🇭 #654Top 7%🇵🇭#654 of 9,123