Christine C.

PROFESSIONAL SUMMARY Customer Support Specialist and Virtual Assistant with 2+ years of experience in customer service, administrative support, and e-commerce operations. Experienced in handling customer inquiries, managing Shopify orders, processing refunds and replacements, tracking shipments, and providing professional email support. Skilled in Shopify Admin, Zendesk, Etsy Seller Dashboard, Google Workspace, Microsoft Office, and CRM systems. Recognized for strong communication skills, attention to detail, and a customer-first approach that helps improve satisfaction and build long-term customer loyalty. CORE COMPETENCIES Customer Service (Email, Chat & Ticket Support) Shopify Order Management Refunds, Returns & Replacements Shipment Tracking & Logistics Coordination Zendesk & CRM Tools Etsy Seller Dashboard Gmail & Google Workspace Microsoft Office (Excel, Word, Outlook) Data Entry & Database Management Administrative Support Product & Order Management Documentation & Record Keeping Problem Solving Time Management Attention to Detail PROFESSIONAL EXPERIENCE Freelancer (Upwork) Virtual Assistant | Customer Support | Data Entry Specialist June 2014 – Present (Remote, Part-Time) Respond to customer inquiries via email, chat, and customer support platforms. Process refunds, replacements, exchanges, cancellations, and order modifications using Shopify. Track shipments and coordinate with fulfillment partners to resolve delivery issues. Handle customer concerns with professionalism, empathy, and accuracy. Maintain customer records and support documentation using Google Sheets and CRM tools. Perform data entry, data verification, and spreadsheet management with a high level of accuracy. Ensure all communications align with each client's brand voice and service standards. Administrative Aide Local Government Unit of Malaybalay City May 2021 – July 2022 Managed incoming calls, correspondence, and administrative records. Organized HR files, leave applications, and confidential government documents. Prepared reports, maintained office records, and assisted with scheduling. Provided administrative support to ensure efficient office operations. Receptionist / Secretary Matrix Laboratory L.L.C. | Dubai, U.A.E. June 2012 – March 2019 Managed front desk operations and handled client communications. Prepared invoices, reports, and payment records. Maintained attendance records and administrative reports using Microsoft Excel and Word. Coordinated daily office operations while providing excellent customer service. Telemarketing Officer Centro Supersales Inc. April 2011 – April 2012 Conducted inbound and outbound sales calls. Promoted products and services to prospective customers. Processed telephone orders and updated customer records. Scheduled appointments and completed follow-up calls. Office Clerk Bukidnon Development Multi-Purpose Cooperative Assisted with customer inquiries and administrative tasks. Organized office files and maintained accurate records. Supported daily office operations and documentation. On-the-Job Trainee (Clerk) Bukidnon Cooperative Bank June 2009 – March 2010 Assisted with daily banking documentation and record management. Organized files, balanced records, and maintained inventory systems. Responded to customer inquiries and supported office staff with administrative duties. EDUCATION Bachelor of Arts in Economics Bukidnon State University 2006 – 2010 CERTIFICATIONS Shopify Virtual Assistant Training Microsoft Excel for Business Data Entry & Virtual Assistance Essentials TECHNICAL SKILLS Shopify Admin Zendesk Etsy Seller Dashboard Google Workspace Google Sheets Microsoft Excel Microsoft Word Gmail CRM Systems Data Entry Order Management Shipment Tracking PROFESSIONAL STRENGTHS Excellent Written English Communication Customer Relationship Management Problem Solving Attention to Detail Highly Organized Fast Learner Reliable and Self-Motivated Confidentiality & Professionalism Ability to Work Independently and Remotely