Norie D.

I keep the backend of small remote businesses running so the people in front can do their actual jobs. For 6+ years I've been the operations person behind founders and executives in the US and Australia, usually the only one, which means I've learned to own things end to end and document as I go. What I can take off your plate: ✨ Executive support: inbox, calendar, and client communications, with priorities triaged so the urgent things surface first ✨ Onboarding and offboarding: contracts and NDAs out, logins and access in, and one clean step to revoke everything when someone leaves ✨ Invoicing and financial admin: invoicing, receivables, failed-payment follow-up, contractor payments ✨ Launch and event operations: landing pages, checkout and payment integrations, email automations, and full testing before anything goes live ✨ Documentation: SOPs and knowledge bases, built from Loom walkthroughs into written guides your team can actually follow ✨ Customer support: 14 years across email, chat, phone, social, and community, including 4 years in Zendesk Tools I use often: ⚙️ Project & Ops: Notion, ClickUp, Asana, Trello, Google Workspace ⚙️ Automation: Zapier, Make, ManyChat ⚙️ Email & CRM: ActiveCampaign, MailerLite, Flodesk, Mailchimp ⚙️ Web & Courses: Kajabi, WordPress, Squarespace, ThriveCart, Circle, Teachable ⚙️ Support & Docs: Zendesk, Shopify, Loom, DocuSign, PandaDoc, Bitwarden Two habits clients tend to keep me around for: I test everything before it goes live, and when the same problem shows up twice, I fix the cause instead of answering it again. If you want someone who keeps things running quietly and tells you the truth about what's broken, send me a message.