Norie D.

Digital Ops & Customer Experience for Mission-Led Brands

For the past 9+ years, I’ve supported heart-centered solopreneurs and purpose-driven brands by building strong digital foundations that empower them to grow with ease and impact. I specialise in streamlining operations, automating workflows, and elevating customer experience so you can spend less time in the weeds and more time leading your mission. 👩🏻‍💻 I Can Support You With: ⚙️ Digital Operations & Systems Setup ⚙️ Customer Experience Design & Support ⚙️ Email Marketing & Automation ⚙️ Course & Program Launch Management ⚙️ Website & Funnel Design + Tech Integrations ⚙️ Community & Podcast Management ⚙️ Calendar, Inbox, & Team Coordination ⚙️ Social Media Asset Creation & Admin ❤️ I Love Helping With: ➡️ Organising & overseeing projects (task allocation, timelines, tracking) ➡️ Optimising onboarding/offboarding and internal team processes ➡️ Designing customer journeys with ease, clarity, and retention in mind ➡️ Setting up smart, streamlined automations that save time ➡️ Building and managing online learning spaces and communities ➡️ Creating calm, clean systems that reduce overwhelm and support long-term growth 🧰 Tools I Use Often: Project & Ops: Asana, ClickUp, Notion, Trello, Teamwork, Dubsado, Moxie Email & CRM: ActiveCampaign, MailerLite, Flodesk, Drip, Mailchimp, Beehiiv, Substack Web & Funnels: Kajabi, ThriveCart, Showit, Squarespace, WordPress, Go High Level, ClickFunnels Course Platforms: Podia, Teachable, Kartra, Circle, AccessAlly, Skool, ThriveLearn CX & Community: Zendesk, Airtable, Bitwarden, Calendly, Zoom, Squadcast, Descript Creative & Automation: Canva, ChatGPT, Zapier, Vimeo, Josef I bring calm to the chaos, structure to the scramble, and flow to your systems so your values-led business can thrive without the burnout. Send me a message if you're ready to scale your impact while simplifying your backend. I’d love to collaborate!