Joseph Iver A.

Home service dispatcher and crew scheduler with 7+ years in U.S. customer operations, working your business hours, Monday to Friday. I answer the phones, book the jobs, schedule the crews and keep Jobber and GoHighLevel clean so no lead, estimate or invoice falls through the cracks. ⭐ “Excellent communication skills and a very hard worker.” Repeat Upwork client who brought me back for more than one of their businesses ⚠️ Missed calls going to voicemail and never called back? ⚠️ Estimates sent, but nobody following up? ⚠️ Rebuilding tomorrow’s crew schedule at 10pm because someone cancelled? ⚠️ Invoices sitting unpaid for weeks? You don’t need more leads. You need the part between the first call and the paid invoice to run without you. In home services, the company that answers first usually gets the job. 📩 If that’s your week right now, send me a message. I’ll tell you where I’d look first. 📌 WHAT I RUN FOR YOU 📞 Phones and Booking: inbound and outbound calls, qualifying, booking estimates and jobs, confirmations and reschedules 📅 Dispatch and Crew Scheduling: assigning crews by area and skill, planning daily routes, and reshuffling when weather, cancellations or emergencies hit 🔁 Lead and Estimate Follow-Up: missed-call callbacks, quote follow-ups, old-lead reactivation and Google review requests 💻 CRM Operations: Jobber and GoHighLevel pipelines, workflows and clean customer records 💵 Billing and Collections: invoices, payment reminders and past-due follow-up 💎 TRACK RECORD Scheduled up to 25 cleaners across 30 jobs a week and hired new cleaners through Indeed. Missed jobs, complaints and escalations dropped by about 40%. Handled up to 200 U.S. homeowner calls a day at LawnStarter with a 30% booking rate. Built GoHighLevel workflows for two U.S. home service brands, set up invoicing across 19 service items, fixed lead sync issues and migrated about 1,500 job records. Prepared residential holiday lighting quotes remotely from aerial views, street views and customer photos, and audited the lead pipeline so no quote went cold. Won 5 of 7 chargebacks a year, ran payroll for 15 cleaners, and held an 89.5% collection rate at HSBC across Philippine and Australian accounts. 🏢 BRANDS I’VE SUPPORTED Verizon · HSBC · LawnStarter 🧰 TOOLS Jobber, GoHighLevel, QuickBooks, Apollo, ClickUp, Google Workspace and Indeed. If you run Housecall Pro, Workiz, ServiceMonster or ServiceTitan, I learn new field service software fast. 🚫 NO LONG ONBOARDING Give me access to your CRM and phone line, and I’ll be working inside your system the same week. 🎯 BEST FIT Cleaning, lawn care, landscaping, pressure washing, HVAC, plumbing, roofing, garage door, and holiday or permanent lighting companies. 📂 SEE THE WORK Open my portfolio for the Quote Tool, the GoHighLevel Lead-to-Job Pipeline Rebuild and the Automated Customer Journey. 📩 Tell me where your leads or your schedule are slipping. I’ll reply with where I’d start.