Jezabelle C.

Thanks for viewing my profile. I've been a customer service agent of an online shopping website for 6 years. I was a team leader, I've taken escalations and dealt with different types of customers. My task is not limited to handling escalations, I handle pre and post-order inquiries, process orders for customers, check order status, issue replacements and handle returns and refunds. With my experience in customer service, I worked my way up and was promoted for quality assurance analyst post. It was my task to evaluate call recordings and even live calls based on a set of guidelines. It was my job to address the challenges of the agents and drive team performance. I am hardworking, goal oriented and a self-motivated person. I can work under pressure with little supervision. I am highly trainable and always want to complete any given task on time. I could work long hours when needed. I am looking for a job where I can share my best practices and learn at the same time. I'd also want to help improve and expand the business of the company/team that would hire me.