Javier H.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Nov 5, 2026.

I'm a Top Rated MSP IT Engineer with a 100% Job Success Score. Are you looking for a bilingual dedicated and knowledgeable computer system engineer who can provide exceptional technical assistance to your MSP team, via phone, email and chat ? My skills and experience make me an ideal candidate for the position at your company Throughout my 15 years of experience in technical support roles, I have developed a comprehensive skill set in troubleshooting and resolving hardware and software issues. Providing exceptional customer service is a top priority for me. I am skilled in effectively communicating with end-users and delivering clear instructions to troubleshoot and resolve technical issues. My problem-solving solid abilities, coupled with my patience and empathy, contribute to a positive support experience and user satisfaction. Some of my Skills: Microsoft 365 Admin Center -Managed users and groups across Microsoft 365 services -Administered Exchange Online, SharePoint, and OneDrive environments Exchange Admin Center -Managed mailboxes, distribution groups, and contacts -Supported email configuration and troubleshooting Microsoft Entra Admin Center -Managed user lifecycle (onboarding/offboarding), including account creation and access removal -Administered group-based access control using security and Microsoft 365 groups Microsoft Intune -Managed device enrollment and compliance policies -Deployed and maintained software applications across endpoints Active Directory -Created and managed user accounts and group memberships -Performed password resets, account unlocks, and basic GPO management