Mary Joyce P.

Familiarity: Zendesk | Zoho | Helpscout | Gorgias Shopify | AliExpress | Oberlo | Gooten | Printful | Dropified | Teelaunch | Printify | CustomCat | CJ Dropshipping I am dedicated to achieving complete customer and client satisfaction in all endeavors. With a background of 10 years in email support and 6 years serving as a lead customer support agent for various E-commerce and dropshipping stores, I possess extensive expertise in managing customer support emails. This includes addressing tracking and shipping concerns, handling returns and exchanges, providing product information, assisting with pre-sale inquiries, post-sale support, and more. I am confident that my qualifications will greatly benefit your organization. Moreover, I hold a Bachelor of Arts degree in Mass Communication, further enhancing my skills in customer service. My previous roles in office-based settings include positions at Vocativ Systems (serving the circuitcity.com account), VXI Philippines (supporting the AT&T account), Dreamscape Networks (assisting the Aust Domains account), and Lazada E-Services (providing customer service email support for the lazada.com.my account). I approach every task with integrity and a strong sense of responsibility. As a goal-oriented, highly motivated individual with a professional demeanor, I am eager to contribute to your team. I am looking forward to the opportunity to collaborate with you!