Diego S.

I am a Senior Product Manager with experience working cross-functionally to scale product teams and build products that have a lasting impact, solving user problems and reducing friction points in the process. I have experience launching 0-to-1 platforms, leading product teams, building talent marketplaces, and leveraging AI and machine learning -- I'm a big believer in moving quickly, trusting in your gut but remaining data-driven, and end-to-end user experience. As a product manager, I've had the chance to work on some really fun initiatives: • Managed an operations team of 20 supporting A/B tests on upwork.com • Managed a product squad (design, engineering, copy) dedicated to Upwork Help (support.upwork.com) • Managed a product squad (design, engineering, copy) dedicated to Project Catalog (upwork.com/services) • Managed an admin group supporting internal teams within the Zendesk ecosystem • Managed an engineering team supporting internal apps, integrations, and landing pages • Part of the team responsible for building out Upwork's Voice of the Customer program • Lead the R&D team for Upwork's Learning Hub, including MVP design • Co-lead a product team that scaled from 1 to 5 product squads (product, analytics, design, engineering) • Lead a product squad (design, engineering) dedicated to MBO Marketplace (connect.mbopartners.com) • Lead the steering committee overseeing MBO Direct, a non-enterprise talent marketplace Specialties: Product Management, Talent Marketplaces, Cross-Functional Work, Agile Development, Product Design, Customer Experience, Customer Support, Help Center, Back-Office Tooling, User Experience