Ruby L.

Customer Success | AI Trainer

I've worked for multiple ecommerce companies in a business development and operations management capacity but my core strength lies in customer service. I've worked as a Customer Service Manager for a very successful e-commerce retail brand for 5 years and built customer support SOPs and grew the team to 7 strong, from the ground up. Worked as an Operations Manager for a dropshipping business for 3 years and have extensive working knowledge of the essential dropshipping tools such as Amazon, eBay, Shopify, Oberlo, Bigcommerce, Zendesk, Gsuite, AliExpress amongst many other tools. The type of work I can do includes; customer support, remote team management, order fulfillment, data entry, data management, dropshipping, virtual assistance, transcription work, article writing, copy writing, blogs, travel writing, reviews, how-to articles, proofreading and editing. I have extensive experience in eCommerce customer service handling customers over the phone, email, chat as well as social media. Tools that I have mastered include: Zendesk Zendesk talk Zopim Manychat GSuite Shopify Bigcommerce Salesforce Trello Basecamp Slack Asana Stripe PayPal Signifyd Apruvd Shiphero Tradegecko Yotpo eBay Amazon Aftership Klaviyo Facebook Instagram