Reinier Francis James G.

Manages teams with more than 50 FTEs for multiple business (Telco, Banking and Finance, eCommerce, IT) I also worked as a consultant for several BPOs here in the Philippines. Works with data and KPIs to develop new programs and processes for high productivity: 1. Build strategies to make the operations more cost-efficient and high-yielding. 2. Control volume by monitoring incoming volume patterns and plot into a weekly scheduling plan. 3.Locate possible enhancement with processes within the support channels 3. Understands, articulates and implements best practices related to an area of expertise 4. Provides guidance and actively participates on how my area of capability can resolve an organizational need 5. Strategize and implement new project improvement goals quarterly. 6. Conducts a monthly business review review to the business stakeholders 7. Maintains a well organized team by conducting weekly catch up sessions with the CS team to see challenges and implement strategies