Mari K.

I help businesses keep their operations organized, customers supported, teams productive, and day-to-day processes running smoothly. With 18+ years of experience in customer service and operations, 12 years of freelancing, and hands-on experience in e-commerce, property management, recruitment, and team support, I bring a versatile skill set and a proven ability to manage responsibilities with accuracy, professionalism, and initiative. Areas Where I Deliver Results: 🟢 Customer Support & Operations – Handling customer inquiries, resolving issues, managing communications, and ensuring every interaction is professional, timely, and solution-focused. 🟢 E-commerce Support – Assisting with order management, customer inquiries, product and order coordination, administrative tasks, and day-to-day e-commerce operations. 🟢 Property Management Support – Assisting with property management workflows, tenant and applicant coordination, application screening, lease administration, renewals, change of tenancy, break leases, and other property-related administrative tasks. 🟢 Executive & Administrative Support – Managing calendars, coordinating projects, preparing reports, organizing information, following up on tasks, and keeping daily operations on track. 🟢 Recruitment & Team Support – Screening applicants, coordinating recruitment processes, onboarding, supporting team members, and helping businesses build and maintain effective teams. 🟢 Quality Assurance & Process Improvement – Reviewing customer interactions, monitoring workflows, identifying gaps, improving processes, and maintaining consistent quality standards. Why Clients Work With Me: 🟢 Reliable & Detail-Oriented – I take ownership of tasks, pay attention to details, and work proactively to prevent errors and bottlenecks. 🟢 Versatile Business Experience – My background spans customer service, e-commerce, property management, recruitment, administration, and operations. 🟢 Process-Focused – I look for ways to organize workflows, simplify repetitive tasks, and make day-to-day operations more efficient. 🟢 Strong Communication Skills – I’m experienced in working with clients, customers, tenants, applicants, candidates, and internal teams across different time zones. 🟢 Proactive & Solution-Focused – I don't simply wait for instructions. I anticipate needs, identify potential problems, and take action to keep things moving. Throughout my career, I’ve supported leadership, coordinated teams, handled high-volume customer interactions, managed administrative processes, and maintained quality standards in fast-paced environments. If you’re looking for a reliable Virtual Assistant, Customer Support Specialist, E-commerce Assistant, Property Management Assistant, or Operations Support professional, I can help you stay organized, reduce your workload, and keep your business running efficiently. Let’s connect and discuss how I can support your business.