Ludian II M.

Admin Support | Customer Service | Tech Support | Dropshipping

- "Before I hired Ludian I was firing multiple customer service agencies and freelancers for underperforming. However, once I brought Ludian onto my team he has become an essential and indispensable member. He has an incredible work ethic and is a very bright-minded individual. Finding ways to innovate and make our SOP's more efficient, he has definitely gone above and beyond. Even with Ludian's 2nd language being English, he still writes better than I, a native English speaker. Ludian will definitely be working with us in the future." . . - "Ludian sets the standard for what a virtual assistant is able to do. He takes direction well, and can even offer improvements to how things can be done. His work is solid, he sticks to deadlines, and he communicates well. I would work with Ludian again in a heartbeat." . . - "f you are looking for a customer service representative, your search just ended. Ludian is elite. He goes above and beyond. He is responsive, diligent, and works at a very high level. Seriously, you will not find a better individual to work with. I would strongly recommend Ludian to any employer who wants someone who will take initiative on all tasks and handle projects quickly and efficiently." . . - "Ludian is terrific and courteous. A pleasure to work with." . . - "Ludian worked with us to build our quality control team in our newly established call center. He was able to work largely autonomously, took initiative to fix problem areas and consistently performed at a high level to meet our expectations. As our company grew, the role and the responsibilities changed extensively and Ludian was able to keep up with the changes and the increased pacing. Would highly recommend Ludian, he is a strong communicator and is able to pick up tasks and always open to discussing to ensure the job is done right!" . . - "Ludian isn't the cheapest VA around, but he more that makes up for that with how quickly he catches on to whatever he's assigned, and how professional he is. Would recommend him to anyone." These are only some of the feedback I received from my former clients which I'm truly proud of. Nevertheless, I am always in pursuit for more learning and experience and most importantly, to deliver quality work and foster long-lasting relationships with my future clients. Indeed, not all things come and happen with the good tide in our favor, yet no matter what the situation I am in, I always find it an opportunity for growth and improvement. To me, experience teaches thoroughly and the challenging course of her instruction over time must be taken with a positive outlook as winners are made, not born. I should say that I am proactive, open-minded, hardworking, innovative, resourceful, independent, and a good team player. In the course of my work experience in a customer-facing environment and in the customer service industry as a whole, I believe I have developed a considerable level of English communication skills, both verbal and written, and having been exposed to this kind of environment, I have earned the trait of being patient and the character of flexibility. My constant personal objective in the performance of my duties and responsibilities is to meet, or even exceed, both client and customer expectation. Over the years, I have acquired knowledge and experience, and have developed skills with the following platforms/programs: - Zendesk - Intercom - HelpShift - Shopify - ShipMonk If you think my skills and experience are a good fit for your project, let me know and I'll be keen to discuss it with you!