Darrell D.

Transforming Salesforce into a strategic asset for healthcare and other regulated industries since 2008 I am Darrell DeVeaux, founder of HealthDetail, a Salesforce Consulting Partner, ISV Partner, and Managed Service Provider. For more than 15 years I have helped payors, providers, and other mission-critical organizations unlock the full power of Salesforce without heavy custom code. WHY CLIENTS CHOOSE HEALTHDETAIL • Deep platform mastery: three-time Dreamforce speaker; certified Administrator, Service Cloud Consultant, and Platform App Builder. Solutions follow Salesforce best practices and work quickly. • Flow and automation leadership: building with Flow since its pilot release, replacing triggers, cutting technical debt, and simplifying maintenance. • End-to-end managed services: member of Salesforce’s Managed Service Provider program, offering flexible ongoing administration, release management, and user enablement. • ISV and AppExchange expertise: creator of multiple managed packages, experienced with security review, listing optimization, and full product lifecycle. • Healthcare and compliance focus: HIPAA- and HITRUST-aligned processes that satisfy regulatory requirements from day one. CORE SERVICES • Fractional or full-service Salesforce administration • Process automation and Flow orchestration (retiring legacy code and triggers) • Service Cloud implementations (cases, knowledge, omni-channel) • Experience Cloud portals for members and providers. • Managed-package design and security-review support • Data migrations, integrations, and API strategy • Regulatory and healthcare compliance consulting for Medicaid, Medicare, and CMS initiatives RECENT HIGHLIGHTS • Delivering an AI-assisted call center for a Medicaid insurer that improved State call center compliance by 30 percent. • Built a provider data management app with NPI synchronization, duplicate prevention, and automated credential monitoring, now listed on the AppExchange. • Planning for a government-cloud grievance-tracking solution featuring email-to-case, SLA enforcement through Flow Orchestrator, and Power BI analytics. ENGAGEMENT OPTIONS • Project-based work with fixed scope and timeline • Monthly retainer or managed-services plan for ongoing administration and enhancements • Advisory blocks for architecture reviews, Flow coaching, and release readiness Ready to streamline your Salesforce org or launch the next great healthcare app? Let’s schedule a discovery call and deliver results quickly and compliantly.