Cherrie Lou L.

Customer Service Professional for more than 10 years in this industry. Handled several fields that made me who and what I am today. I have already mastered the art of multi-tasking, able to handle different types of customers. Excel in oral and written communication skills. Can work with minimal supervision. I offer customer support services with a warm touch and empathetic approach. I always try to put myself in the customers’ shoes to understand and deliver their needs fully. I don't just respond to the customers' inquiries, but I also make sure that I comprehend the message that they're sending. Providing customer satisfaction is very important to me as I believe that keeping customers happy is the key to a successful business. For your reference, the following are my essential skills: • 11+ years of customer service experience • 3 years of technical support experience • 1 year of financial support adviser • Adept in customer interactions and relations management. • Working knowledge in CRM, Zendesk, Shopify, Aircall • Working knowledge in GDS systems for airline reservation and ticketing. • Knowledgeable in MS Office applications On a personal level, I am prepared to think the unthinkable and always put my best foot forward. I respect the value of time and consider the effort of other people, and have strong moral principles, which I believe are essential in this kind of business. I am always hungry for work and opportunities and hoping I can find more along the way.