Shiela Marie C.

Hello, and thank you for visiting my profile! I’m a Customer Support Specialist with 16+ years of customer service experience, including 5+ years in e-commerce and dropshipping support. I’ve worked with Shopify-based brands, helping customers through email, chat, and social media while making sure they receive timely, professional, and friendly support. Over the years, I’ve handled a wide range of customer concerns, including order tracking, shipping delays, cancellations, refunds, returns, subscription-related issues, and general inquiries. I understand how important communication is, especially when customers are frustrated or worried about their orders, and I always aim to provide clear, helpful, and empathetic support. I also have experience in fraud analysis, dispute resolution, and chargeback handling, which has given me a strong understanding of identifying potentially high-risk transactions and handling sensitive customer concerns with care and attention to detail. I’m experienced with tools such as Shopify, Gorgias, Zendesk, Groove, Freshdesk, Re:amaze, Stripe, Recharge, Chargehound, Meta Business Suite, and Google Workspace, with basic knowledge of WooCommerce. I’m a fast learner, adaptable, and comfortable working independently or as part of a team. Whether it’s responding to customer inquiries, resolving order issues, handling social media moderation, or helping improve the overall customer experience, I genuinely enjoy supporting businesses and helping customers feel heard and taken care of. If you’re looking for someone dependable, detail-oriented, and easy to work with, I’d love the opportunity to support your business.