Lyande Cirilo A.

Technical adviser, TELETECH BACOLOD (2012 – 2013) • Tasked to handle incoming customer calls and provide assistance with Internet and Phone related issues. • Escalate customer trouble issues when appropriate, interact and coordinate with other departments to resolve customers issue. Freelancer Support / Facebook Ads, Upwork (Jan 2018 – Sept 2021) • Tasked to handle incoming customer calls and provide assistance with Internet and Phone related issues. • Escalate customer trouble issues when appropriate, interact and coordinate with other departments to resolve customers issue. Nesting Team Lead/ Production Supervisor, STARTEK ILOILO (2015-2017) • Provide any training that team members need. • Communicate clear instructions to team members. • Monitor team performance and participation to ensure the training they are being provided is being put into use. • Manage the flow of day to day operations / Create reports to update the company on the team’s progress. Systems Admin / Data Analyst, Guaranteed Estimates (Jan 2022 – July 2022) • Monitor performance and maintain systems according to requirements. • Troubleshoot issues and outages. • Troubleshoot issues on Wordpress, Facebook Ads, GHL and Monday.com • Ensure security through access controls, backups. • Running the Business is a must. Ensuring top quality of tools used and workflows.