Lorimar R.

Hello, Thank you for checking out my profile! I am a licensed Psychometrician with a strong background in customer service, quality assurance, sales coaching, and administrative support. I am self-motivated, efficient, detail-oriented, and highly adaptable to fast-paced work environments. I have extensive experience working as a Customer Service Representative, QA Analyst, and Sales Coach, handling chat, email, phone support, data entry, and both customer and technical concerns. Working with various companies has strengthened my people skills, teamwork, and ability to meet performance-driven goals. Continuous training throughout my career has further enhanced my skills and professional discipline. I graduated with a Bachelor of Science in Psychology, which has been instrumental in effectively understanding and managing client behavior, team dynamics, and customer interactions. I am also an Information Technology graduate, enabling me to easily adapt to modern tools, systems, and technologies. In my previous roles, I trained and coached agents to improve their sales performance, client retention strategies, and handling of irate customers. I monitored performance metrics, provided feedback, and supported agents in achieving their targets. I also have hands-on experience as a salesperson and regularly handled administrative tasks. While this is only a brief overview of my experience, I remain eager to explore new opportunities, learn innovative approaches, and take the next step in my professional growth. I am committed to delivering quality work, meeting deadlines, and exceeding client expectations. I look forward to collaborating on future projects. Thank you for your time and consideration.