M C Nirmalee P.

Expert Customer Service Manager & Executive Virtual Assistant

🌟 Top 10% on Upwork | Top Rated Plus Contractor 👨‍💼 Over 10 Years of Experience 🕘 30,000+ Hours Logged 😊 Over 100 Satisfied Clients 🚀 Enhance Your Business with a Proven Virtual Assistant Versatile and Dynamic Support – With over 10 years of helping diverse businesses thrive, I bring energy, precision, and a strong problem-solving mindset to every project. Client Satisfaction Above All – I prioritize delivering on promises and exceeding customer expectations with exceptional service and additional support, making every interaction memorable. ------------------------------------------------------------------ 📌 PROUDLY SERVING GREAT CLIENTS SINCE 2014 ------------------------------------------------------------------ You need a Customer Service / Customer Support Specialist. But am I the right Customer Service / Customer Support Specialist for you? I have worked with high-ticket Dropshipping, Kickstarter, and Coaching businesses that earn 7 - 8 FIGURE MONTHLY INCOME. I've worked with hundreds of Shopify businesses to help with their customer satisfaction by being a logical problem-solver with the ability to multi-task. My SECRET has always being to apply active listening skills, empathy, and have strong product knowledge in offering superior customer service. Here's what makes me credible: ⚡︎ UPWORK top rated plus Contractor with 100% JSS ⚡︎ 10+ Years of Customer Service Experience in various fields ⚡︎ 5 Star Customer Service Feedbacks ⚡︎ $100k+ earnings ⚡︎ 20.000+ Upwork Hours ⚡︎ More than 100 Satisfied Clients been Served Working with me, you will ★★ NO LONGER HAVE TO WORRY★★ about, ★ Lack of communication skills, ethics, and standards. ★ Lack of attention to detail ★ Accountability ★ Data Security ★ Getting projects completed within a provided timeframe ★ The quality of work Here is the stuff I can help you with, ✅ Email Support ( Zendesk, Freshdesk, Helpscout, Georgias, Reamaze, Gmail, and Outlook) ✅ Chat Support ( Zendesk, Manychat and Help Scout) ✅ Managing Social Media Messages (Facebook, Instagram, and other platforms) ✅ Handling Pay. pal Accounts with large amount of transactions (Dispute Cases / Messages) ✅ Order Fulfilling through Dropified, Oberlo, Dsers, Shopmaster, and CSV mass fulfilling Here is How I can help you with, ✅ Providing knowledgeable answers to customer inquiries regarding the products or the services that you sell ✅ Following-up on orders and get contact with customers, shipping providers, and fulfillment centers ✅ Following-up on all customer requests to ensure the highest level of customer service in the industry ✅ Managing ongoing customer relationships utilizing our CRM tools - Gorgias, Zendesk, Freshdesk ✅ Assisting customers with after-sales service issues. ✅ Being primary contact for customer inquiries about our products and brand. ✅ Commenting on customers' inquiries on social media. ✅ Turning pre-sale inquiries into purchases ✅ Dealing with orders in the back office and liaising with logistics. Here is what some of my previous clients would like to say about me ⭐ ⭐ ⭐ ⭐ "Nir is great at what she does! She works hard and truly tries her best which is very appreciated. We will work together again soon :)" ⭐ "Fantastic work and easy to get in touch with. Is a great asset to my team" ⭐ "M C N has been totally amazing during the time I collaborated with her. She was extremely smart, very autonomous and very quick to find solutions on her own. I worked with her several months, and she was one of my best teammates. She is very reliable and I extremely recommend her. She is very talented and is as reliable as a physical teammate. I didn't know we could find people talented like this on Upwork. If I have to recommend her between 1 and 10, it would be 9999/10." ⭐ "Nirmalee is the best assistance I could've asked for. Always super reliable and responsive! Will continue to do work with her." ⭐ "Nirmalee was a great help with customer service." SOUND LIKE A FIT? 🔥 🔥 HERE ARE THE NEXT STEPS 🎯🎯🎯 Click the green ‘Invite to Job’ button in the top right-hand corner, and write me a personalized note on how we can work together. Expertise : Ecommerce, Dropshipping, Shopify, Zendesk, Freshdesk, Pipedrive, Kajabi, Ontraport, Hubspot, Clickup, Slack Thank you Nirmalee Perera 🔥 🔥