Ambiorix R.

I’m a Customer Service, Technical Support, and VoIP Communications Specialist with over 20 years of professional experience serving companies primarily based in the United States and Canada. I specialize in customer support, technical troubleshooting, and VoIP technologies, with extensive hands-on experience in Asterisk, FreePBX, SIP protocols, Twilio APIs, and telecommunications infrastructure. I also hold a law degree, bringing strong communication, analytical thinking, negotiation, and problem-solving skills to customer interactions and technical projects. My areas of expertise include: Help Desk & Technical Support: Troubleshooting technical issues, assisting customers over the phone, providing step-by-step guidance, resolving complex problems, and creating technical documentation. VoIP & Telecommunications: Extensive experience with Asterisk, FreePBX, SIP, Twilio APIs, GSM gateways, PBX systems, SIP trunk configuration, call routing, carrier integrations, and troubleshooting VoIP connectivity and call quality issues. Customer Service: Handling customer inquiries, resolving concerns, explaining technical products and services in simple terms, and maintaining professional client relationships while ensuring a positive customer experience. My combination of technical expertise, customer service experience, and strong communication skills allows me to deliver effective solutions while maintaining a professional, customer-focused approach.