Crysta B.
Virtual Assistant/Content Moderator/Social Media Manager
Experienced Content Moderator, Online Reputation and Social Media Manager with a strong track record supporting over 1,000 global brands in the e-commerce and retail space. Skilled in maintaining high-quality user-generated content by moderating product reviews and enforcing platform-specific guidelines, including custom moderation for high-profile clients. Consistently meets strict SLAs while navigating complex content policies with accuracy and efficiency. Trusted to manage social media for Fortune 500 clients, ensuring brand alignment by matching posts with relevant website content. Proficient in identifying and resolving issues related to spam, account takeovers, and terms of service violations using the appropriate tools and research methods. Recognized for attention to detail, critical thinking, and a proactive approach to upholding content integrity and brand standards.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $7.3k
Billed in all: $364,932$365k
$7.3k in the last 6 months
Across 22 contracts
Earnings, last 30 days
Skill rankings: Top 8% in Social Media Content
Ranked by MRR among everyone on Upwork with the skill.
- #14Community Guidelines78 freelancers · 🇺🇸 #3Top 18%🇺🇸#3 of 7
- #25Forum Moderation162 freelancers · 🇺🇸 #3Top 15%🇺🇸#3 of 17
- #81Community Moderation605 freelancers · 🇺🇸 #7Top 13%🇺🇸#7 of 51
- #183Content Moderation1,144 freelancers · 🇺🇸 #8Top 16%🇺🇸#8 of 67
- #518Facebook5,551 freelancers · 🇺🇸 #92Top 9%🇺🇸#92 of 779
- #667Social Media Content8,642 freelancers · 🇺🇸 #151Top 8%🇺🇸#151 of 1,818
- #742Social Media Content Creation8,420 freelancers · 🇺🇸 #138Top 9%🇺🇸#138 of 1,425
- #1,816Social Media Management20,041 freelancers · 🇺🇸 #221Top 9%🇺🇸#221 of 2,426