Skip to content
BackNov 7
Kelsyann B.
Upwork badge

Kelsyann B.

Top Rated Plus Customer Support| VA | Shopify|Zendesk|Gorgias

For almost a decade, I have been utilizing my superb customer service skills in the Business Process Outsourcing (BPO) industry. I view myself as a responsible, reliable and competent worker. Good interpersonal and strong organizational skills are some of the other competencies I possess, in addition to excellent oral and written communication skills and internet savvy with the ability to multitask. I am very punctual with a positive attitude and work ethic. Having used a myriad of CRMs and platforms including but not limited to ZenDesk, FreshDesk, Gorgias, Big Commerce, WooCommerce, MindBody, Seller Central, Salesforce, Mojo Dialer, RingCentral, Shopify, Microsoft Suite, Shipstation, Shipping Easy, Loop, Instagram, Facebook, Zoiper, Google Calendar Trello and Asana. Feel free to send an invite at your earliest convenience.

🇯🇲Mandeville, Jamaica$12/hr100% JSS4.85 (46)Since Sep 2014

Earnings and projects

MRR
$1.1k

Last 6 months ÷ 6

World#43,514 / 412k
🇯🇲Country#151 / 1,010
Revenue, last 30 days
$2.1k

Last 6 months: $6.7k

World#19,719 / 412k
🇯🇲Country#57 / 1,010
Total earnings
$275k

Billed in all: $282k

World#9,083 / 412k
🇯🇲Country#18 / 1,010
Per project
$4.4k

$960 in the last 6 months

World#39,102 / 412k
🇯🇲Country#239 / 1,010
Projects, last 6 months
7
29% fixed71% hourly
World#28,826 / 412k
🇯🇲Country#11 / 1,010
Projects in all
62

Across 93 contracts

17% fixed83% hourly
World#48,997 / 412k
🇯🇲Country#46 / 1,010

Earnings, last 30 days

$282k+$2.1k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$278k$280k$282k$284kOct 8Oct 23Nov 7

Skill rankings: Top 12% in Virtual Assistance

Ranked by MRR among everyone on Upwork with the skill.

  1. #80Patient Care512 freelancers · 🇯🇲 #1Top 16%
  2. #108Electronic Health Record440 freelancers · 🇯🇲 #1Top 25%
  3. #183Order Management1,128 freelancers · 🇯🇲 #4Top 16%
  4. #325HIPAA1,315 freelancers · 🇯🇲 #4Top 25%
  5. #355Gorgias1,588 freelancers · 🇯🇲 #7Top 22%
  6. #493Order Processing2,648 freelancers · 🇯🇲 #6Top 19%
  7. #527Order Tracking2,668 freelancers · 🇯🇲 #6Top 20%
  8. #986Phone Support5,089 freelancers · 🇯🇲 #23Top 19%