Danielle C.

I'm a business operations specialist with 20+ years of experience running the systems that keep companies moving, and I bring modern AI tooling to every engagement. My work lives at the intersection of operations, customer experience, and process design. I build the structures that founders and operators rely on: SOPs, knowledge bases, support systems, KPI tracking, onboarding workflows, and async communication frameworks, all designed to work without constant hand-holding. What makes me different right now: I actively use and configure AI tools, including Intercom's Fin AI Agent, Claude, ChatGPT, OpenClaw automation, and many more, to build smarter, faster, and more scalable systems for the businesses I support. I'm not just using AI as a shortcut. I'm integrating it into the operational backbone. I thrive in async, remote-first environments. I deliver clearly, communicate proactively, and operate independently; you won't need to micromanage or chase me for updates. Industries I've worked in: social sweepstakes/gaming, B2B software licensing, SaaS, manufacturing software, memorial/e-commerce products, and small business operations. If you need someone who can parachute into your business, figure out what's broken, and build systems that actually stick ... let's talk.