Marcos L.

Hi, I’m Marcos, a dedicated Portuguese freelancer with over 10 years of experience in Customer Service and Technical Support. I offer bilingual support in both Portuguese and English. I’ve had the privilege of working with industry leaders such as Apple, where I provided customer and tech support for over 3 years. I also spent 2 years assisting customers at Mindvalley, helping refine client experiences through clear and empathetic communication. Most recently, I worked with Discuss.io, supporting their tech team and handling complex inquiries with professionalism and precision. Prior to that, I gained 4 years of telemarketing experience in the telecommunications sector. With over 6,000 hours of experience on Upwork alone, I’m fully equipped to consistently deliver high-quality service. By hiring me, you’ll get a committed, adaptable professional with strong problem-solving, troubleshooting, negotiation, and leadership skills.